At JellybeanFoods.com, we value your satisfaction and strive to provide high-quality food products with safe packaging and reliable shipping. Please read our Refund & Returns Policy carefully before placing your order.
1. Eligibility for Returns
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Due to the nature of food products, we do not accept returns once an item has been opened or consumed.
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Items may be eligible for a return if:
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The product was damaged during shipping.
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You received the wrong item.
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The product is defective or expired upon arrival.
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Requests must be made within 7 days of delivery.
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2. Non-Returnable Items
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Opened or partially consumed food items.
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Meltable products like chocolates shipped during the summer.
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Items purchased on final sale or clearance.
3. Refunds
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If approved, refunds will be processed to your original payment method (Stripe) within 5–7 business days.
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Shipping charges are non-refundable, unless the return is due to our error.
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Partial refunds may be granted if only part of the order was incorrect or damaged.
4. Replacements
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If available, we may offer a replacement item instead of a refund.
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Replacement shipping will be covered by us if the issue was our responsibility.
5. Shipping for Returns
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Customers are responsible for return shipping costs unless the product was defective, incorrect, or damaged.
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We recommend using trackable shipping for all returns.
6. How to Request a Refund or Return
To start the process, please contact us with:
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Your order number.
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A clear description of the issue.
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Photos of the product and packaging (if damaged).
Email: info@jellybeanfoods.com